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【Q-pot CAFE.×SAILOR MOON FAQ】

The Q-pot CAFE. reservation restarts after June 15th(Wed).

2016.06.03

 

How to enjoy Q-pot CAFE.×SAILOR MOON

 

Q.How can I go to Q-pot CAFE.×SAILOR MOON?

 

A.You need to make a reservation during Q-pot CAFE.×SAILOR MOON on web site in advance.

Please make a reservation for joining the event, go to the page for making a reservation. 

 

 

Q.How can I make a reservation?

 

A.Only on web site. You can order up to 3 menu of sweets per a person. Menu includes drink, but you can’t choose the same one per a person.

 If you order some menu, please choose different drinks for each menu. ※There is no single drink menu. 

 

 

Q.Can I see takeout sweets and goods of Q-pot CAFE. without a reservation?

 

A.You need to make a reservation on web site to enter Q-pot CAFE. during the event.

You can’t enter the shop for only the purchase of goods or viewing, thank you for understanding.

 

 

Q.Where is Q-pot CAFE.×SAILOR MOON?

 

A.Only one place: Q-pot CAFE. flagship shop

Part of Q-pot CAFE. items are also available in some shops. More details on the page of Information of accessory shops, check here. 

 

 

Q.Can I eat regular menu of Q-pot CAFE.?

 

A.There are only menu of Q-pot CAFE.×SAILOR MOON, Ring Plate and soft drink.

Please refer the collaboration menu, when you make a reservation on web site.

 

 

About the term of the reservation

 

Q.When can I make a reservation?

 

A.According to「Q-pot CAFE. × SAILOR MOON」reservation, we start again web reservation!

It was very sorry for all in conveniences that web site closed
by a great number of unexpected to line confusion occurs due access concentration.
 
We are so happy to inform you and all guest who look forward to it.
Thank you for your waiting!

And, in response to requests from many guest,
to start the restart date of reservation starts separately from 1st/2nd term as below.

【TERM 1】
★Reservation for term between June 30th (Thursday)~July 14th (Thursday)

※It's term for Sailor Praline Chocolat Uranus Plate.
 
Reservation is available from June 15th (Wednesday) at 10:00AM JST Japan time. 


【TERM 2】
★Reservation for term between July 15th (Friday)~August 1st (Monday)

※It's term for Sailor Praline Chocolat Neptune Plate.

★Reservation for term between August 2nd (Tuesday)~August 17th(Wednesday).

※It's term for Sailor Praline Chocolat Plute & Saturn Plate.

 
Both reservations are available from June 22nd (Wednesday) at 10:00AM JST Japan time.

 

Q.Until when can I make a reservation?

 

A.Reservation is requested by 12:00AM Japan time of the previous day.

Please check the web site about the vacant seat information.

 

 

About the reservation

 

 

Q.When can I confirm my seat?

 

A.Once the payment is done, you reserve the seat.

When you choose a seat on the screen, it doesn’t mean to reserve your seat yet. Once the payment is done, you reserve the seat and menu. The seat that you choose during the ordering process may be reserve by other customer, if the payment isn’t done yet. 

※We are not responsible for the seat and menu that you reserve, if the payment is not done. Thank you for understanding.

 

Q.Is there any other necessary thing for making a reservation?

 

A.You need to register 【Q-pot. internal(国内) ONLINE SHOP membership(会員登録)】 or 【Q-pot CAFE. easy registration for reservation(予約用簡易登録)】, and have an usable credit card for paying. 

Click here! 【Q-pot. Japan internal(国内) ONLINE SHOP membership(会員登録)】

When you register in advance, you can make a reservation smoothly without input email address. In addition, you can get point that is available for shopping on Q-pot. Japan internal(国内) ONLINE SHOP. Using 【Q-pot CAFE. easy registration for reservation(予約用簡易登録)】, you can make a reservation with only name, email address and phone number. This doesn’t deal in advance, you need to register your information.

Usable credit cards for making a reservation.

【Visa, Master, JCB, Diners and American Express】

You have to pay in lump sum only for making a reservation.

 

 

Q. Is there any difference between 【Q-pot. internal(国内) ONLINE SHOP membership(会員登録)】 and 【Q-pot CAFE. easy registration for reservation(予約用簡易登録)】?

 

A.If you login with 【Q-pot. internal(国内) ONLINE SHOP membership(会員登録)】, you can get point that depends on your purchase and check about your reservation on my page of Q-pot CAFE. web site.

 

 

Q.Which device can I use for a reservation?

 

A.PC, Tablet, and Smart phone. 

Not correspond to Feature phone, thank you for understanding.

 

 

Q. I don’t have a credit card, what should I do?

 

A.We can only accept credit card for lump sum payments for making a reservation. 

We can’t accept credit card for installment plans, by cash, convenience store payment and bank transfer.

Please prepare a credit card for making a reservation before the start date: 1st June(Wednesday) 10:00AM JST Japan time.

 

 

Q.How many menu can I order?

 

A.You can order up to 3 menu of sweets per a person, and choose a drink for each menu.

Example: If you order 3 “Cosmic Heart Macaron Plate”, you can choose 3 drinks from 3 kinds of drink: “Gift of the Moon Fairies Tea”, “Rainbow Moon Heartache Soda” and “Soft drink”. But you can’t choose the same one per a person. If you order some menu, please choose different drink for each menu. 

※If you want to order the same drink, you need to order other sweet menu.

 

 

Q.There was an error when I reserved.

 

A.Please reserving again.

If there is an error when you reserved, you need to back to the start page. Once the payment is done, it means that you reserve the seat and menu. 

※We are not responsible for the seat and menu that you reserve, if the payment is not done. Thank you for understanding.

 

 

Q.I mistakenly made a reservation.

 

A.For whatever reason, you can’t cancel a reservation and get repayment. 

Please make sure that the date, number of people and menu of the reservation before the reservation is done.

 

 

Q.Can I reserve only a seat as a companion?

 

A.You need to order more than one menu per person.

We can’t accept to reserve only a seat, thank you for understanding.

 

 

Q.Can I take my children too?

 

A.A child who is older than 3 years old needs a reservation for seat.

Q-pot CAFE. has no place to a baby stroller, thank you for understanding.

 

 

Q.Can I reserve over 4 people?

 

A.There are seats for 1 to 3 people. 

Kinds of seat are for 1person, 2 and 3 people. If you want to make a reservation for 4 people, please reserve seats for 2 people twice.

 But you need to make reservations twice, it’s not sure that you can reserve near seats.

 

 

Q.Can I check my reservation?

 

A.If you login with 【Q-pot. Japan internal(国内) ONLINE SHOP membership(会員登録)】, you can check about your reservation on your 【My page】 of Q-pot CAFE. web site.

If you use 【Q-pot CAFE. easy registration for reservation(予約用簡易登録)】, you can check about your reservation in a mail that you got which means to complete the reservation. Please read the below “Q. I can’t get the mail which means to complete the reservation”, and make sure that you can get a mail from us.

 

 

Q.I can’t get the mail which means to complete the reservation.

 

A.Please check the setting of the junk mail prevention and rejection mail system before you reserve.

We can’t send a mail that means to complete the reservation to you in some cases as below.

・Setting up the junk mail prevention system(please setting up that you can receive this domain〈@Q-pot.jp〉.)

・Getting the mail as junk mail.

・The address doesn’t work because of errors: capital or small letters, full or half size characters and unnecessary spaces.

・Please use the another mail address if your address has spaces and beginning or continuing with a mark.

 

 

About entry

 

 

Q.If there is a vacant seat on that day, can I enter without a reservation?

 

A.You need to make a reservation on web site in advance.

If there is a vacant seat on that day, we can’t accept your entry. Thank you for understanding.

 

 

Q.Can I enter in advance if my companion will be late?

 

A.It’s possible before the final time.

The final time that you can enter is before 30 minutes of the end of each time.

If your companion will be late, we will hear you. Only companions can’t enter Q-pot CAFE.

 

 

Q.Can I additional order?

 

A.We can’t accept to order menu of Q-pot CAFE.×SAILOR MOON collaboration. 

Please order all that you want to eat of collaboration menu when you make a reservation. You can additional order for regular menu: Ring Plate and soft drink.

 

 

Q.I can’t go to Q-pot CAFE., can I get repayment?

 

A.For whatever reason, you can’t cancel a reservation and get repayment.

 

 

Q.Can I exchange the plate and coaster?

 

A.We can’t accept to exchange plate and coaster. 

If there are color unevenness and sore from manufacture reasons, we can’t accept to exchange. Coaster is made from natural cork, there are individual differences. Please enjoy naturalness, thank you for understanding.

 

 

Q.Can you keep my baggage?

 

A.Q-pot CAFE. has no place to store baggage. 

Please come with minimum baggage and keep carefully by yourself. If you have big baggage, please use coin-operated locker around the cafe.

 

 

About goods

 

Q.Which good is limited at Q-pot CAFE.?

 

A.Milk Tea Mousse of takeout and Q-pot CAFE. Limited Mug Cup of good are only available at Q-pot CAFE..

Chibi-Usa's Cookie and Luna's Star Candy will be also available in some shops. Please check the Information about details. Check here! 

 

 

Q.Can I buy takeout sweets and goods?

 

A. You need to make a reservation to enter Q-pot CAFE. during the event. You can’t enter Q-pot CAFE. for only the purchase of takeout sweets and goods.

※You can’t make a reservation for takeout sweets and goods in advance.

You will get an order sheet for sweets and goods in a line, sweets and goods will be secured order of a line. More details on Information page of Q-pot CAFE., here.

 

 

Q.Can I reserve takeout sweets and goods?

 

A.Q-pot CAFE. doesn’t accept takeout sweets and goods except eat in menu. 

We can’t accept the reservation in advance, setting aside and make a reservation after sold out. The quantity is limited per a day.

 So you will not be able to buy takeout sweets and goods in depend on the date and time. Thank you for your understanding.

 

 

Q.Can I use credit card at Q-pot CAFE.?

 

A.You can pay by credit card, if you purchase over ¥3000 including tax.

Usable credit cards: 【Visa, Master, JCB, Diners, American Express, Discover and China UnionPay 】

 

 

Q.Does Milk Tea Mousse of takeout keep?

 

A.Milk Tea Mousse is fresh sweet, please eat in a day. Refrigerant will work for 2 hours.

If you buy refrigerant bag of Q-pot CAFE.(¥1,080 including tax) and it will work for 3 hours. 

 

 

Q.Does Q-pot CAFE. deliver?

 

A.We don’t deliver.

We can’t accept an order on phone or cash on delivery, thank you for understanding.

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