FAQ/User Guide

Frequently Asked Questions

[About shipping to foreign country]

・Can I send a gift what I bought on Q-pot. ONLINE SHOP to my friend in foreign country?

Please purchasing on Q-pot. INTERNATIONAL ONLINE SHOP that ships to foreign country because of Q-pot. ONLINE SHOP delivers to only Japan.

[Shipping location in Japan]
(This site is in only English.)
http://intl.Q-pot.jp/shop/user_data/delivery.php

(Shipping location in USA) (This site is in only English.)
http://usa.Q-pot.jp/shop/user_data/delivery.php

・Which country can you ship?

Q-pot. INTERNATIONAL ONLINE SHOP ships from two shipping locations in Japan and USA, and country that we can ship depending on each shipping location.
*This information is as of 10th March, 2016.
*Country that we can ship may change in case.

[Countries that we can ship from shipping location in Japan]
Korea, Taiwan, Hong Kong, Indonesia, Australia, Greek, Singapore, Thailand, Malaysia, New Zealand and Russia.

*Please check the lastest information of country that we can ship.
(This site is in only English.)
http://intl.Q-pot.jp/shop/user_data/delivery.php

[Countries that we can ship from shipping location in Japan]
Iceland, USA, Argentina, England, Italy, Holland, Australia, Canada, Switzerland, Sweden, Spain, Denmark, Germany, Norway, Hungary, Finland, Brazil, France, Blugaria, Belgium, Poland, Mexico and Romania.

*Please check the lastest information of country that we can ship
(This site is in only English)
http://usa.Q-pot.jp/shop/user_data/delivery.php

・Can I send a gift from Disney collection what I bought on Q-pot. ONLINE SHOP to my friend in foreign country?

All Disney items ship from the shipping location in Japan of Q-pot. INTERNATIONAL ONLINE SHOP.
The site of the shipping location in Japan is here.

User Guide

[About correspondence of foreign countries]

・About Q-pot. INTERNATIONAL ONLINESHOP

Q-pot. INTERNATIONAL ONLINE SHOP expands shipping to foreign countries for shipping items to the world smoothly.
You can send gift from Japan to your family and friends who live in foreign countries.

・About shipping of Q-pot. INTERNATIONAL ONLINESHOP

Q-pot. INTERNATIONAL ONLINE SHOP ships from two shipping locations in Japan and USA, and country that we can ship depending on each shipping location.
*This information is as of 10th March, 2016.
*Country that we can ship may change in case.

[Countries that we can ship from shipping location in Japan]
Korea, Taiwan, Hong Kong, Indonesia, Australia, Greek, Singapore, Thailand, Malaysia, New Zealand and Russia.

*Please check the lastest information of country that we can ship.
(This site is in only English.)
http://intl.Q-pot.jp/shop/user_data/delivery.php

[Countries that we can ship from shipping location in Japan]
Iceland, USA, Argentina, England, Italy, Holland, Australia, Canada, Switzerland, Sweden, Spain, Denmark, Germany, Norway, Hungary, Finland, Brazil, France, Blugaria, Belgium, Poland, Mexico and Romania.

*Please check the lastest information of country that we can ship
(This site is in only English)
http://usa.Q-pot.jp/shop/user_data/delivery.php

・Membership registration of Q-pot. INTERNATIONAL ONLINESHOP

You need to register membership of the site of Q-pot. INTERNATIONAL ONLINESHOP for each location in Japan and USA.
*You can check the site of from which warehouse in the upper part of Q-pot. INTERNATIONAL ONLINESHOP site, please keep it in mind.
*There are differences of available items between location in Japan and USA.

Contact
・Contact us from here
http://intl.Q-pot.jp/shop/contact

[About membership and various registrations]

Membership registration for enjoying your shopping on Q-pot. ONLINE SHOP(Domestic) and Q-pot. INTERNATIONAL ONLINE SHOP(Overseas *The site of shipping locations in Japan and USA).

[Membership registration for each Q-pot. ONLINE SHOP]

*For smoothly delivery, Q-pot. INTERNATIONAL ONLINE SHOP ships from shipping locations in Japan and USA. Country that we can ship will change to depend on location.
Please check the page of “About the shipping internationally” for more details about shipping location.

・If you use plural ONLINE SHOP, you need to register each SHOP(Domestic and Overseas *The site of shipping locations in Japan and USA). We cannot combine each information of these sites. Thank you for understanding.

[Membership registration of Q-pot. INTERNATIONAL ONLINE SHOP(*The site of the shipping location in Japan)]

Membership registration for enjoying your shopping on Q-pot. ONLINE INTERNATIONAL SHOP which ships from Japan.
You will be a subscriber of un official mail magazine from Q-pot. INTERNATIONAL ONLINE SHOP(*The shipping location is in Japan) with membership registration.
*Membership registration of Q-pot. INTERNATIONAL ONLINE SHOP(*Shipping location in Japan) is here.

[Membership registration of Q-pot. INTERNATIONAL ONLINE SHOP(※The site of the shipping location in USA)]

Membership registration for enjoying your shopping on Q-pot. ONLINE INTERNATIONAL SHOP which ships from USA. You will be a subscriber of un official mail magazine from Q-pot. INTERNATIONAL ONLINE SHOP(*The shipping location in USA) with membership registration. ※Membership registration of Q-pot. INTERNATIONAL ONLINE SHOP(※Shipping location in USA) is here.

[The subscription of mail magazine from Q-pot. INTERNATIONAL ONLINE SHOP(*Shipping location in Japan)]

The content of this official mail magazine is about information that sends to foreign countries in English.
*Subscribing to the mail magazine of Q-pot. INTERNATIONAL ONLINE SHOP(*The shipping location in Japan) is here.

[The subscription of mail magazine from Q-pot. INTERNATIONAL ONLINE SHOP(*The shipping location in USA)]

The content of this official mail magazine is about information that sends to foreign countries in English. *Subscribing to mail magazine of Q-pot. INTERNATIONAL ONLINE SHOP(*Shipping location in USA) is here.